Privacy Policy
Our Commitment to Your Privacy
Dora Health and Wellbeing Pty Ltd ("Dora", "we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). As a healthcare and disability support provider, we take particular care with health information, which is treated as sensitive information under Australian law.
What We Collect
- Contact details — name, phone number, email address and home address
- Health and care information needed to plan and deliver safe support, including information about disability, medications and clinical needs
- NDIS plan details where you choose to share them
- Website enquiries submitted through our contact form
How We Use Your Information
We collect personal information only to deliver and improve our care services: responding to enquiries, planning and providing support, meeting our legal and safety obligations, and communicating with you or your nominated representatives. We do not sell personal information, and we only share it with third parties (such as your other health providers or a plan manager) with your consent or where required by law.
Storage and Security
We take reasonable steps to protect the information we hold from misuse, interference, loss and unauthorised access, modification or disclosure, and to destroy or de-identify information we no longer need.
Access, Correction and Complaints
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. If you believe we have breached your privacy, please contact us first so we can resolve the issue; you may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Website
Our website may use basic analytics to understand how visitors use the site. Links to third-party platforms (such as social media) are governed by those platforms' own privacy policies.
Dora Health and Wellbeing Pty Ltd · ABN 71 684 687 901 · 22B Chesterfield Avenue, Hocking WA · info@dorahealth.com.au · 0438 335 050